Frequently asked questions

How do I place an order?

There are a few options for placing an order. 1. If you have a bespoke request either fill in the contact form that can be found on the contact page or give us a call on 01453 827094. 2. If you are looking for a gift, there are ready to order artworks available in the online shop. 3. If you are unsure what you are looking for give us a call on 01453 827094 or drop us an email at wildgrovefloralart@gmail.com



How long will my order take?

For bespoke orders please allow 6 weeks from order confirmation to dispatch of order. Your order is considered placed once you have received an email confirming your deposit payment. Orders from the online shop are dispatched within 3 working days of your order placement, providing you have placed your order before 2pm. If you have placed your order after 2pm, your order will not be processed until the following working day. If you need a gift in a hurry please get in touch at wildgrovefloralart@gmail.com and we will do our best to help.



Can I order a bouquet recreation without the frame?

Unfortunately this is not currently the case. All bouquet recreations are arranged within the frame as some elements may need securing seperately to achieve the correct style. If you are looking for freestanding displays there are a variety of ready to order arrangements available in the online shop.



Do you have any "ready to order" flowers?

Yes we do. If you are looking for a gift and need it in a hurry, you can find a range of floral gifts that can be ordered immediately in the online shop, or on the Etsy shop, Wildgrovefloralart. www.etsy.com/uk/shop/wildgrovefloralart



What frame colour options are available?

Whilst white frames are our most popular colour there are various options available. Frames can be black, white, cream driftwood, grey wood grain effect and dark brown driftwood. White is normally the best option for displaying the flowers to their full potential but backing and mount colours are also available in black, white, cream, dark grey and light grey. It may be possible to source an alternative colour so please contact us on 01453 827094 to discuss your requirements.



Do you supply fixings for hanging the frame?

Each frame is supplied with the hanging fittings attached to the back. The hardware that you choose to use on your wall is, however, your responsibility.



How do I care for the flowers?

Whilst each flower and leaf within the arrangement has been treated with art fixative or varnish please ensure that your flowers are kept in a dry environment as much as possible to ensure that they retain their shape. They should also be kept away from direct sunlight as this may fade the colours. For freestanding arrangements a gentle dusting with a dry cloth or brush duster from time to time will help maintain their appearance.



Are there other frame sizes available?

The frame sizes on the website are our most popular sizes, however, if you are looking for something different or do not see the size that you are looking for, please get in touch as we are always able to source alternative sizes. Simply fill out the contact form, drop us an email or give us a call on 07907123526 and let us know what you need.



What if I can't see what I have in mind?

We like to use our skills to create and will often experiment with new techniques and styles so if you have something different in mind please don't hesitate to get in touch. We would be more than happy to help! Our contact details can be found on the contact page or simply give us a call on 01453 827094.



How deep are the frames?

The standard size of our frames is 2.5" deep. If an arrangement is within a deeper frame, this will be noted in the listing. Occasionally bespoke designs may require a deeper box to accomodate all of the flowers and foliage, this will be discussed with you prior to order placement.



Do I need to pay a deposit?

For bespoke orders a deposit of £50 is required to secure your booking in the diary and allow us to begin work on your design. For orders from our online shop there is no need to secure your order with a deposit, simply add the item to your basket and click to checkout.